THE RELATIONSHIP BETWEEN HUMAN FACTORS AND ORGANIZATIONAL PERFORMANCE IN YEMENI INDUSTRIAL COMPANIES

Abstract

This study conducted an empirical investigation into the extent of total quality management practices in the Yemeni industrial companies. It evaluated the impact of the human factors of quality management on organizational performance. The data employed in this study were questionnaires from 87 industrial companies. The sample consisted of three quality managers for each company and a total of 210 managers responded to the survey in response rate of 80%. A structural equation modelling (SEM) was carried out by Amos program to evaluate the hypothesis of this study. This study is the first to report on the human side of total quality management in Yemen as well in Middle East countries. In this study, the findings revealed a direct relationship among the variables; the human factors directly impacted organizational performance and the standardized coefficient was .432 and significant at .001 level (P = .000).