[1]
Hasanaj, R., Manxhari, M., Ozuni, E. and Sinaj, Z. 2021. “Soft” TQM and Performance of Local Government (A Case Study of Municipality of Tirana, Albania). European Scientific Journal, ESJ. 17, 1 (Jan. 2021), 46. DOI:https://doi.org/10.19044/esj.2021.v17n1p46.