Verna, Ida, Gianluca Antonucci, Massimo Sargiacomo, and Michelina Venditti. 2019. “Listening As ‘Guiding Tool’ in the Continuous Improvement of University Education: A Holistic Approach”. European Scientific Journal, ESJ 15 (25), 57. https://doi.org/10.19044/esj.2019.v15n25p57.