Suge, Rosemary, and Janet Muthimi. “Shaping the Shift: Unpacking Uncertainties in Change Management for Service Delivery of Selected Commercial Banks in Nairobi City County, Kenya”. European Scientific Journal, ESJ 450 (September 24, 2025): 319. Accessed September 26, 2025. https://eujournal.org/index.php/esj/article/view/20061.