Ismajli A, Hysi - Panajoti V, Fejza LE, Ismajli DA, Fejza E. CONSUMER SATISFACTION AND CUSTOMER LOYALTY IN THE SERVICES SECTOR: A CASE STUDY OF BKT BANK- PRISHTINA, KOSOVO. ESJ [Internet]. 2014Jan.31 [cited 2026Jan.19];10(1). Available from: https://eujournal.org/index.php/esj/article/view/2563