European Scientific Journal, ESJ

ESJ February Full Edition

2025-03-05T16:41:25+00:00

Entornos laborales en México: Retos y avances en seguridad y bienestar

2025-02-28T13:37:37+00:00

Este artículo analiza los entornos laborales en México, examinando la relación entre la legislación vigente (Ley Federal del Trabajo y Normas Oficiales Mexicanas), su aplicación y la realidad laboral en términos de seguridad y bienestar. Se realizó una revisión sistemática de la literatura de la última década, basada en publicaciones académicas, informes gubernamentales y normativas extraídas de bases de datos específicas con criterios de selección definidos, lo que permitió comparar la legislación mexicana con estándares internacionales y resaltar sus diferencias. Los hallazgos evidencian avances legislativos, pero también señalan deficiencias en supervisión, recursos y capacitación, así como una alta prevalencia de riesgos psicosociales, especialmente el estrés laboral. El estudio concluye con recomendaciones para una estrategia integral que busca mejorar la supervisión, la capacitación, el acceso a recursos y la promoción de la responsabilidad social empresarial. Se incluyen ejemplos de implementación en el contexto mexicano, prestando especial atención a la informalidad laboral, con el fin de crear entornos de trabajo seguros y saludables.

This article analyzes work environments in Mexico, examining the relationship between current legislation (Federal Labor Law and Official Mexican Standards), its application, and the labor reality in terms of safety and well-being. A systematic review of the literature from the past decade was conducted, based on academic publications, government reports, and regulations extracted from specific databases using defined selection criteria. This review allowed for a comparison between Mexican legislation and international standards, highlighting their differences. The findings reveal legislative advancements but also point to deficiencies in supervision, resources, and training, as well as a high prevalence of psychosocial risks, particularly work-related stress. The study concludes with recommendations for a comprehensive strategy aimed at improving supervision, training, access to resources, and the promotion of corporate social responsibility. Implementation examples in the Mexican context are provided, with special attention to labor informality, to create safe and healthy work environments.

Quality Management Practices and Performance: The Perspective of Public Healthcare Institutions in Kenya

2025-02-28T13:37:17+00:00

The global economy's transformations have prompted public healthcare institutions in Kenya to adopt strategies to expand their markets, improve customer satisfaction, and enhance operational efficiency globally. The county government of Tharaka Nithi and the Kenyan national government have implemented initiatives to enhance public healthcare facilities, but their performance remains below the required standards. According to The World Health Organization reports Kenya's public healthcare institutions provided 75% unsatisfactory services to customers, while their services remained at 6.6% from 2017 to 2020. Therefore, the current study investigates the effect of quality management practices on the performance of public healthcare institutions in Tharaka Nithi County, Kenya. Specifically, the study examined the effect of customer focus and continuous improvement on the performance of public healthcare institutions in Tharaka Nithi County, Kenya. The study used Scorecard, Six Sigma theories as well as the upper echelon theory. The study embraced descriptive research design. The target population was eight hundred and eighty-three employees of public healthcare institutions in Tharaka Nithi County, Kenya. Stratified random sampling techniques were used as a sampling technique to select 275 respondents that were determined scientifically through a formula. Primary data was collected using a structured self-administered questionnaire. A pilot test of twenty-eight respondents was conducted. The study instrument's reliability and validity were evaluated using Cronbach's alpha coefficient, with a threshold of 0.7 or higher. The collected data was analyzed using descriptive and inferential statistics, which were presented in the form of tables, charts, and graphs. The findings were that strengthening customer focus (p<0.05), continuous improvement (p<0.05) and top management commitment (p<0.05) can contribute towards a significant improvement in the performance of public healthcare institutions in Tharaka Nithi County, Kenya. The study concluded that total quality management practices are significant enablers of the organizational performance of an institution. The study recommended that employees working with public healthcare institutions in Tharaka Nithi County should be motivated to address customer inquiries promptly to improve the level of efficiency and effectiveness. The operational managers and all other heads of the functional areas in the public healthcare institutions in Tharaka Nithi County design their processes effectively for effective decision-making. Employees should be encouraged to use errors reported as the basis for further improvement in processes.