ACHIEVING ORGANIZATIONAL PERFORMANCE THROUGH BUSINESS PROCESS OUTSOURCING

Ibukun Olorunisola Kolawole, Erezi Ann Agha

Abstract


This paper examines in multiple perspectives, the concept of business process outsourcing, issues and effects of outsourcing on organizational performance. It focuses on the benefits, drivers and challenges companies face in outsourcing their non-core activities and how they achieve performance through effective outsourcing. The study found that outsourcing, as it is now known, has been around for many decades and evaluate the factors affecting outsourcing decisions in Nigeria. Outsourcing plays an important role in organizations, helping them ensure competitiveness, competitive advantages, increase efficiency and effectiveness. The study analyzes the role of outsourcing in organizations and concluding that the world has embraced the phenomenon of outsourcing and companies have adopted its principles to help them expand into other markets and gain competitive advantage.

Full Text:

PDF



European Scientific Journal (ESJ)

 

ISSN: 1857 - 7881 (Print)
ISSN: 1857 - 7431 (Online)

 

Contact: contact@eujournal.org

To make sure that you can receive messages from us, please add the 'eujournal.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.




Publisher: European Scientific Institute, ESI.
ESI cooperates with Universities and Academic Centres on 5 continents.