Impact of Organizational Citizenship Behavior on Organizational Commitment on Jordanian Frontline Employees of Arabic Bank

Abstract

This study aims to investigate the impact of Organizational Citizenship Behavior on Organizational Commitment on employees of Arabic Bank The study population included of all Managers, assistant Managers and head of department in Arabic Bank branches at Amman Capital totaling (52) branches. The study sampling unit consists of individuals working at three managerial level (Managers, assistant Managers and head of department) in these branches totaling (128) individuals. To achieve the study objectives, the study used quantitative (descriptive analytical approach) through many statistical tools, most notably multiple regression analysis. The study reveals a number of results namely: The organizational citizenship behavior (altruism, courtesy, Conscientiousness, sportsmanship, and civic virtue) have Impact on organizational commitment (Affective Commitment, Continuous Commitment &Normative Commitment) on employees of Arabic Bank. The study is proposed a few recommendations for Arabic branches; The management of Arabic bank should be considering to critical factors that influences citizenship behavior and employee commitment to improve the efficiency of the organization, not concentrating only on improving say infrastructure, rewards, improving technologies and their likes.