Student Satisfaction with Hostel Facilities: A Case Study of Njala University, Njala Campus, Sierra Leone
Aim and Scope: The importance of students' social environments in
their day-to-day lives cannot be overstated. The extent to which students are
happy in their hostel depends on its facilities' availability, adequacy, and
functionality. A case study of Njala University, Njala campus, was used to
determine the amenities provided and the level of satisfaction the students derived from those amenities. Methods: A cross-sectional research design
was used to conduct the research through a close-ended questionnaire. The
study's sample size was 482 students. SPSS version 26.0 was used for the data
analysis. Result: Most (82.0%) of the respondents were within the age group
20-29 years, and more than two-thirds (70.7%) were living in overcrowded
rooms with double the number than the room was designed for.; this is
attributed to the common phenomenon of students who get a place sub-letting
to their less fortunate colleagues on a cost-sharing basis. Overcrowding has
implications of increasing pressure on the available facilities. Students were
reasonably satisfied with hostel facilities such as recreational grounds, security
status, Library/ICT, waste management, and electricity, but very dissatisfied
with the drainage system, state of mattresses, toilet facilities, water supply,
kitchen, room size, laundry, and lack of firefighting devices. Conclusion :
Students are dissatisfied with current facilities as enrollment continues to rise
faster than Government intervention the paper suggests that a public-private
partnership be established to fund the construction of other hostels with
updated designs and amenities.
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