The Public Value of e-Government from the Perspective of Private-Sector Professionals in Morocco
Keywords:
Public value, public administrations, private sector, evaluation, Delone & Mclean (2016) Information Systems Success Model
Abstract
This research aims to assess the public value of e-government in Morocco, using Delone and Mclean's (2016) Information Systems (IS) success model as a reference framework. The methodology is based on a qualitative exploratory study involving 13 companies, including law firms, architecture firms and real estate developers firms. An interview guide was designed to collect data, which were analyzed using Nvivo Qsr 12 software. The analysis identified six variables, namely "Human Capital, Telecommunication Infrastructure, Willingness to Use, State Strategy, Continuous Education, and Culture," which were added to the seven predetermined variables of the Delone and Mclean (2016) IS Success Model. The results of this study conclude the need for public organizations, especially the government, to direct their investments toward human capital and telecommunication infrastructure. This aligns with carefully planned strategies for digitizing public services, aiming to strengthen essential values such as trust, transparency, fairness, time efficiency, and cost reduction.
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References
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14. Layne, K., Lee, J. (2001). Developing fully functional E-government: A four stage model. Government information Quarterly 18, 122-136.
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19. Ouajdouni, A., Chafik, K., & Boubker, O. (2020). Transformation Digitale de L’Administration Publique au Maroc : Revue de la littérature et état des lieux. European Scientific Journal, ESJ, 16(19), 406.
20. Sedera, D., Gable, G., & Chan, T. (2004). Measuring enterprise systems success: the importance of a multiple stakeholder perspective. In Proceedings of the 12th European Conference on Information Systems: The European IS profession in the global networking environment (pp. 1-14).
21. Twizeyimana, J. D., Andersson, A. (2019). The Politics of Open Government Data: Understanding Organizational Responses to Pressure for More Transparency. Government Information Quarterly, 36(2), pp. 167-178.
22. Wang, Y.-S., Liao, Y.-W. (2008). Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly 25(4), 717–733.
23. Zolotov, M. N., Oliveira, T., Cruz-Jesus, F., &Martins, J. (2018). Satisfaction with E-Participation: A Model from the Citizen’s Perspective, Expectations, and Affective Ties to the Place. Cham: Springer International Publishing, pp. 1049-1059.
24. Zumofen, Raphael. (2016). L'impact de l'accountability publique sur la performance organisationnelle-Le cas des mesures du marché du travail dans les cantons de Fribourg et Vaud. Thèse de doctorat. Université de Lausanne, Faculté de droit, des sciences criminelles et d'administration publique. http://serval.unil.ch.
2. Chen, J. V., Jubilado, R. J. M., Capistrano, E. P. S., &Yen, D. C. (2015). Factors Affecting Online Tax Filing–an Application of the Is Success Model and Trust Theory. Computers in Human Behavior (43), pp. 251-262.
3. Davis, F.D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), pp.319-40.
4. DeLone, W. H., & McLean, E. R. (2002). Information systems success revisited. In Proceedings of the 35th annual Hawaii international conference on system sciences (pp. 2966-2976). IEEE.
5. DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of management information systems, 19(4), 9-30.
6. DeLone, W. H., & McLean, E. R. (2016). Information systems success measurement. Foundations and Trends in Information Systems, 2(1), 1-116.
7. Edvinsson, L. & Malone, M., 1997. Intellectual Capital: Realizing your company’s true value by finding its hidden roots. New York. HarperBu
8. Hood, C., & Dixon, R. (2015). A Government That Worked Better and Cost Less? Evaluating Three Decades of Reform and Change in UK Central Government. Oxford University Press.
9. Houda, E. H., Chafik, K., & Mghizou, H. (2023b). Tendances technologiques de la Transformation Digitale des Administrations Fiscales à l’Echelle Internationale : Revue de Littérature et Etat des Lieux cas du Maroc. European Scientific Journal, ESJ, 19(19), 68.
10. Idaomar, C., & Khalid, C. (2023). Etude exploratoire de l’apport des systèmes e-services à l’amélioration de la valeur publique de l’Administration Marocaine. International Journal of Accounting, Finance, Auditing, Management and Economics, 4(5-2), 814-834. https://doi.org/10.5281/zenodo.10032281.
11. Kayode, A., A., (2022), e-government and the public value of environmental sustainability (pves): a developing country perspective. Governance and Management Review (GMR) Volume 7, No. 1, Jan-Jun 2022
12. Kelly, Gavin, Mulgan, Geoff, & Muers, Stephen. (2002). Creating public value. London, Cabinet Office.
13. Khodakarami, F., & Chan, Y. (2011, April). Evaluating the success of customer relationship management (CRM) systems. In Proceedings of the European Conference on Information Management & Evaluation (pp. 253-262).
14. Layne, K., Lee, J. (2001). Developing fully functional E-government: A four stage model. Government information Quarterly 18, 122-136.
15. Lindgren, I., & Jansson, G. (2013). Electronic services in the public sector: A conceptual framework. Government Information Quarterly, 30(2), 163-172.
16. Moore, M. H. (1995). "Creating Public Value: Strategic Management in Government." Harvard University Press.
17. Moore, M. H. (1997). Creating Public Value: Administrative Responsibility in a Political World. Public Administration Review, 57(2), 89-96.
18. Omar, K., Scheepers, H., & Stockdale, R. (2011). E-Government service quality assessed through the public value lens. In Lecture Notes in Computer Science (pp. 431–440).
19. Ouajdouni, A., Chafik, K., & Boubker, O. (2020). Transformation Digitale de L’Administration Publique au Maroc : Revue de la littérature et état des lieux. European Scientific Journal, ESJ, 16(19), 406.
20. Sedera, D., Gable, G., & Chan, T. (2004). Measuring enterprise systems success: the importance of a multiple stakeholder perspective. In Proceedings of the 12th European Conference on Information Systems: The European IS profession in the global networking environment (pp. 1-14).
21. Twizeyimana, J. D., Andersson, A. (2019). The Politics of Open Government Data: Understanding Organizational Responses to Pressure for More Transparency. Government Information Quarterly, 36(2), pp. 167-178.
22. Wang, Y.-S., Liao, Y.-W. (2008). Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly 25(4), 717–733.
23. Zolotov, M. N., Oliveira, T., Cruz-Jesus, F., &Martins, J. (2018). Satisfaction with E-Participation: A Model from the Citizen’s Perspective, Expectations, and Affective Ties to the Place. Cham: Springer International Publishing, pp. 1049-1059.
24. Zumofen, Raphael. (2016). L'impact de l'accountability publique sur la performance organisationnelle-Le cas des mesures du marché du travail dans les cantons de Fribourg et Vaud. Thèse de doctorat. Université de Lausanne, Faculté de droit, des sciences criminelles et d'administration publique. http://serval.unil.ch.
Published
2023-11-29
How to Cite
Chaimaa, I., & Khalid, C. (2023). The Public Value of e-Government from the Perspective of Private-Sector Professionals in Morocco. European Scientific Journal, ESJ, 23, 686. Retrieved from https://eujournal.org/index.php/esj/article/view/17479
Section
ESI Preprints
Copyright (c) 2023 Idaomar Chaimaa, Chafik Khalid
This work is licensed under a Creative Commons Attribution 4.0 International License.
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