FACTORES DE COMPETITIVIDAD EN LOS PROCESOS DE GESTIÓN DE CALIDAD EN LA INDUSTRIA MÉDICA EN CIUDAD JUÁREZ CHIHUAHUA

  • Brenda Leyva Sanchez Ing. Universidad Autónoma de Ciudad Juárez
  • Francisco Arturo Bribiescas Silva Dr. Universidad Autónoma de Ciudad Juárez
DOI: https://doi.org/10.19044/esj.2014.v10n13p%25p

Abstract

The quality management processes are an important factor to achieve the desired success of any enterprise. This article analyzes the processes of quality management in the medical industry in Ciudad Juarez Chihuahua, primarily considering three competitive factors, customer focus, leadership in senior management and supplier relationship. The data source to develop this study was obtained through a questionnaire composed of 5 sections for a total of 28 questions, which were answered in full by managers and directors. From a corporate medical industry in the region, to analyze test data correlation between variables was performed.

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Published
2014-05-30
How to Cite
Sanchez, B. L., & Silva, F. A. B. (2014). FACTORES DE COMPETITIVIDAD EN LOS PROCESOS DE GESTIÓN DE CALIDAD EN LA INDUSTRIA MÉDICA EN CIUDAD JUÁREZ CHIHUAHUA. European Scientific Journal, ESJ, 10(13). https://doi.org/10.19044/esj.2014.v10n13p%p
Issue
Vol 10 No 13 (2014): ESJ May Edition
Section
Articles