PATIENT SATISFACTION IN HEALTHCARE DELIVERY – A REVIEW OF CURRENT APPROACHES AND METHODS

  • Onyeka Uche Ofili International School of Management, Paris

Abstract

Patient satisfaction is a topic that is important both to medical (health) care providers, the patients (consumers) themselves and other thirdparty stakeholders in the medical care industry. For health care providers ensuring that consumes are satisfied is a continuous effort. It is therefore critical to them that the true state of consumer satisfaction is known. To achieve this, the health care providers embark on research to feel the pulses of the consumers and discover ways of serving them better. However, deciding the right instrument and methodology to effectively measure the satisfaction level of consumers is a major challenge for health care providers/researchers. This paper attempts to explain what constitutes satisfaction in the perspective of the consumers and the method(s) that can be adopted by healthcare providers/researchers to unveil factors that are responsible for consumer satisfaction.

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Published
2014-09-29
How to Cite
Ofili, O. U. (2014). PATIENT SATISFACTION IN HEALTHCARE DELIVERY – A REVIEW OF CURRENT APPROACHES AND METHODS. European Scientific Journal, ESJ, 10(25). https://doi.org/10.19044/esj.2014.v10n25p%p