HOTEL EMPLOYEES’ MOBBING, BURNOUT, JOB SATISFACTION AND PERCEIVED ORGANIZATIONAL SUPPORT: A RESEARCH ON HOSPITALITY IN TURKEY

Abstract

In the present study, investigation of mobbing, burnout,job satisfaction and perceived organizational support, which is considered to influence hotel employees, has been planned. For this purpose, Negative Acts Questionnaire (NAQ), Job Satisfaction Questionnaire (JSQ), Burnout Inventory (BI) and Perceived Organizational Support Questionnaire (POSQ) were applied to 273 participants (149 men, 54.6% and 124 women, 45.4% and, between the ages 18-55) in the research sample. Frequency, t test, ANOVA, partial correlation and multiple regression analysis was applied to the data. To results; mobbing prevalence in hotel employees was found to be 15.8%. Mobbing, burnout, job satisfaction and perceived organizational support levels of hotel employees do not differ significantly to the gender variable, and they show difference significantly to age variable. It was found that mobbing had positive and significant correlation with burnout, and negative and significant correlation with job satisfaction and perceived organizational support. According to Multiple Regression Analysis; emotional exhaustion was a significant predictor of mobbing; and it was determined that age, desensitization and job satisfaction was found to be significant predictors. The results were discussed according to the literature and especially it is important that intensive interpersonal relations of employees working in service sector, work load, role ambiguity and risks such as negativity in job conditions, exposure to mobbing, experiencing burnout and job dissatisfaction and it is important that organizational support perceptions are revealed to be low in relation with these factors as well.