IS THE ORGANIZATIONAL LEADERSHIP COMMITTMENT PRINCIPLE THE MOST SIGNIFICANT TQM PRINCIPLE ON HOSPITAL EFFECTIVENESS?

  • Abd El-Moneim A. El-Tohamy Helwan University, Egypt
  • Atef T Al Raoush Helwan University, Egypt
  • Haetham F Al Doweri Ministry of Health, Jordan
  • Ahed J Alkhatib Jordan University of Science and Technology, Jordan

Abstract

Total Quality management (TQM) has many principles, and the objective of this study was to determine highest TQM principle which has the greater impact on overall hospital effectiveness as perceived by healthcare professionals working in accredited governmental hospitals in Jordan. A study survey instrument, designed to measure the impact of applying TQM principles on overall hospital effectiveness, then to find out the greater TQM principle which influence more the overall hospital effectiveness, Study questionnaire was administered to the healthcare professionals in the five governmental accredited hospitals in Jordan, The data collection where 1290 questionnaires. The response rate was 83.6% of the total questionnaires distributed. TQM principles were: Leadership commitment to quality, Customer focus, Continuous improvement, Teamwork, Employee involvement, and education and training. Multiple regression analysis using Beta Coefficient conducted, the result shows that the greater TQM principle which affects the overall hospital effectiveness organization leadership commitment to quality and the least was education and training.

Downloads

Metrics

PDF views
502
Jul 2015Jan 2016Jul 2016Jan 2017Jul 2017Jan 2018Jul 2018Jan 2019Jul 2019Jan 2020Jul 2020Jan 2021Jul 2021Jan 2022Jul 2022Jan 2023Jul 2023Jan 2024Jul 2024Jan 2025Jul 2025Jan 202621
|
Published
2015-04-29
How to Cite
El-Tohamy, A. E.-M. A., Al Raoush, A. T., Al Doweri, H. F., & Alkhatib, A. J. (2015). IS THE ORGANIZATIONAL LEADERSHIP COMMITTMENT PRINCIPLE THE MOST SIGNIFICANT TQM PRINCIPLE ON HOSPITAL EFFECTIVENESS?. European Scientific Journal, ESJ, 11(10). Retrieved from https://eujournal.org/index.php/esj/article/view/5422

Most read articles by the same author(s)

1 2 > >>