CRITICAL SUCCESS FACTORS FOR TOTAL QUALITY MANAGEMENT IMPLEMENTATION IN JORDANIAN HEALTHCARE SECTOR

  • Salaheldin Ismail Salaheldin Professor of Operation Management and Head of Business Administration Department, Faculty of Commerce and Business Administration Helwan University, Egypt
  • Samia Fathi Assistant Professor of Humana Resources Management, Business Administration Department, Faculty of Commerce and Business Administration, Helwan University, Egypt
  • Mohammad S. Shawaheen PhD. Candidate in Hospital Management, Faculty of Commerce and Business Administration, Helwan University, Egypt

Abstract

The purpose of this study is to investigate the role of creativity and innovation on the critical success factors of total quality management TQM implementation in the Jordanian healthcare sector. A survey conducted through distributing 377 questionnaires to healthcare managers working at six different Jordanian hospitals. 292 questionnaires were returned and the response rate was 77.4%. One way- ANOVA test was used to examine the difference in the patterns of creativity and innovation among healthcare managers with respect to the critical success factors of TQM implementation, and multiple regression analysis was conducted to test the impact of independent variable on dependent variables. The results found that there is a statistically significant difference between the different patterns of creativity and innovation concerning the critical success factors of TQM implementation. Additionally the study concluded for a positive and significant effect for the patterns of creativity and innovation on the critical success factors of TQM implementation (β=1.54, t=5.09, p=0.000).

Downloads

Download data is not yet available.
Published
2015-05-30
How to Cite
Salaheldin, S. I., Fathi, S., & Shawaheen, M. S. (2015). CRITICAL SUCCESS FACTORS FOR TOTAL QUALITY MANAGEMENT IMPLEMENTATION IN JORDANIAN HEALTHCARE SECTOR. European Scientific Journal, ESJ, 11(13). Retrieved from https://eujournal.org/index.php/esj/article/view/5643