LA GESTIÓN PRÁCTICA DEL LIDERAZGO EN UNA EMPRESA DE OUTSORCING

Abstract

Trust is a fundamental attribute of leadership. Facilitates creativity and knowledge of employees so they can create, re-create and share, into an ideal climate of empathy, unconditional positive regard and congruence. This study examines Democratic, Charismatic and Moral leadership as a personcentered style. This research is based on a qualitative descriptive study and conducted to assess leadership style through two questionnaires. One for a self-assessment of the former leader and the second one, for the perception of collaborators about the leadership style of their bosses, through Likert´s Scale responses. The study subjects were eight leaders of an outsourcing firm: 4 from the Bajío zone and 4 of Quintana Roo zone. Through the assessments were compared through self-assessment of each leader in comparison with those made by their colleagues: 31 and 33 subjects each zone. According to comparing leadership styles, Bajío and Quintana Roo are independent into  = 0.01 y  = 0.05, which speaks of an appropriate style of leadership. Comparing perceptions about the direction of the Bajio zone made by their collaborators, there is a dependency on a confidence level of 60%, which shows that a more independent behavior causes differences in perceptions. However, in the area of Quintana Roo, there is a dependency of 80% concluding that a more cohesive group is observed at this zone.