Analisis De Los Resultados Del Modelo De Autoevaluacion De Desempeño En Una Empresa De Servicios

Abstract

The objective of this article is to analyze the performance evaluation of the service area in an organization. There are differences in the results based on the self-evaluation of the performance of its employees and a final evaluation by its leader (direct supervisor). In carrying out this work, the information of more than 3,000 employees was obtained from the Human Resources area. The result of this comparison shows that 62.5% of the employees had a self-evaluation that does not coincides with the one carried out by their leader. For 37.5% with coincidence which demands more training for the writing of the objectives, there is a greater participation of the leader in the process of performance management. This is achieved by clearly communicating the objectives of the organization and also reporting how performance management is managed.