ISO 9001 Quality Approach and Performance Literature Review

  • Echour Saida (Phd Student in Management Science; Laboratory for Skills Management, Entrepreneurial Innovation and Social Aspects of Organization “GESIAS”) Hassan II University/ Faculty of Economic and Social Juridical Sciences, Ain chock, Casablanca, Morocco
  • Nbigui Taibi (Professor of Higher Education at the Superior School of Technology, Laboratory for Skills Management, Entrepreneurial Innovation and Social Aspects of Organization “GESIAS”) Hassan II University / Higher School of Technology, Casablanca, Morocco
Keywords: Quality management, Iso certification, Quality approach, Performance

Abstract

In the face of changing economic conditions and tougher markets, organizations must increase their competitiveness, increase their flexibility and improve their performance. All now have performance and continuous improvement objectives. Management standards (ISO 9001) are often associated with heavy and procedural systems. On the contrary, they are powerful performance levers for certified organizations. ISO 9000 defines performance as a “measurable result” which is related to the activities, processes, product management (including services) systems or organizations. The purpose of this article is to review the literature on the relationship between quality approach and organization performance, a discussion on the quality practices and performance are presented and conceptual models are proposed.

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Published
2021-01-31
How to Cite
Saida, E., & Taibi, N. (2021). ISO 9001 Quality Approach and Performance Literature Review. European Scientific Journal, ESJ, 17(1), 128. https://doi.org/10.19044/esj.2021.v17n1p128
Section
ESJ Social Sciences