The Determinants of Success in the Implementation of Information Technology in Moroccan Companies: Exploratory Case Study
Keywords:
Implementation process, information technology, complementarity of resources, IT strategy, cooperation and coordination
Abstract
The study, which is being conducted in the context of the widespread use of information technology in Moroccan companies, focuses on examining the success factors of IT implementation. This is a crucial step in maximizing the value of information technology investments. The goal is to address concerns regarding the delay in digital transformation and the role of information technology in establishing a sustainable and irreplaceable competitive advantage. The research methodology utilizes a qualitative approach, specifically a single case study with semi-structured interviews for data collection. The theoretical framework incorporates the resource-based view (RBV) and contingency theories. The key findings of the study emphasize the challenges encountered during information technology implementation, especially concerning the complementarity of organizational and human resources with information technology resources. Based on these challenges, the factors contributing to successful information technology implementation are categorized into three groups: pre-implementation phase, alignment of information technology strategy, and collaboration and coordination among all stakeholders involved in the implementation process.
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References
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26. Schulze, W. S. (1992). THE TWO RESOURCE-BASED MODELS OF THE FIRM : DEFINITIONS AND IMPLICATIONS FOR RESEARCH. Academy of Management Proceedings, 1992(1), 37-41.
27. Sedera, D., Lokuge, S., Grover, V., Sarker, S., & Sarker, S. (2016). Innovating with enterprise systems and digital platforms : A contingent resource-based theory view. Information & Management, 53(3), 366‑379.
28. Stoel, M. D., & Muhanna, W. A. (2009). IT capabilities and firm performance : A contingency analysis of the role of industry and IT capability type. Information & Management, 46(3), 181-189.
29. Verner, J. M., & Abdullah, L. M. (2012). Exploratory case study research : Outsourced project failure. Information and Software Technology, 54(8), 866-886.
30. Vitale, M. R., Ives, B., & Beath, C. M. (1986). Linking Information Technology and Corporate Strategy : An Organizational View. ICIS 1986 Proceedings. 30., 30.
31. Wade & Hulland. (2004). Review : The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions for Future Research. MIS Quarterly, 28(1), Article 1.
32. Wahyoedi, S., Suherlan, S., Rijal, S., Azzaakiyyah, H. K., & Ausat, A. M. A. (2023). Implementation of Information Technology in Human Resource Management. Al-Buhuts, 19(1), 300-318.
33. Wasko, M., Teigland, R., Leidner, D., & Jarvenpaa, S. (2011). Stepping into the Internet : New Ventures in Virtual Worlds. MIS Quarterly, 35(3), 645-652. https://doi.org/10.2307/23042801
34. Weill, P., & Olson, M. H. (1989). An Assessment of the Contingency Theory of Management Information Systems. Journal of Management Information Systems, 6(1), Article 1.
35. Willcocks, L., Feeny, D., & Olson, N. (2006). Implementing Core IS Capabilities : Feeny–Willcocks IT Governance and Management Framework Revisited. European Management Journal, 24(1), 28-37.
36. Yin, R. K. (2018). Case study research and applications (Vol. 6). Sage Thousand Oaks, CA.
37. Zhu, K. (2004). The Complementarity of Information Technology Infrastructure and E-Commerce Capability : A Resource-Based Assessment of Their Business Value. Journal of Management Information Systems, 21(1), 167-202.
2. Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems : Conceptual foundations and research issues. MIS quarterly, 107-136.
3. Barney, J. B. (2000). Firm resources and sustained competitive advantage. In J. A.C. Baum & F. Dobbin (Éds.), Economics Meets Sociology in Strategic Management (Vol. 17, p. 203-227). Emerald Group Publishing Limited.
4. Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. v. (2013). Digital business strategy : Toward a next generation of insights. MIS quarterly, 37(2), 471-482.
5. Bharadwaj, A. S. (2000). A Resource-Based Perspective on Information Technology Capability and Firm Performance : An Empirical Investigation. MIS Quarterly, 24(1), Article 1.
6. Bhatt, G. D., & Grover, V. (2005). Types of Information Technology Capabilities and Their Role in Competitive Advantage : An Empirical Study. Journal of Management Information Systems, 22(2), 253-277.
7. Conner, K. R. (1991). A historical comparison of resource-based theory and five schools of thought within industrial organization economics : Do we have a new theory of the firm? Journal of management, 17(1), Article 1.
8. Davis, F. D. (1986). A technology acceptance model for empirically testing new end-user information systems : Theory and results [PhD Thesis]. Massachusetts Institute of Technology.
9. Dewett, T., & Jones, G. R. (2001). The role of information technology in the organization : A review, model, and assessment. Journal of Management, 27(3), 313-346.
10. Donaldson, L. (2006). The Contingency Theory of Organizational Design : Challenges and Opportunities. In R. M. Burton, D. D. Håkonsson, B. Eriksen, & C. C. Snow (Éds.), Organization Design (Vol. 6, p. 19-40). Springer US.
11. Ein-Dor, P., & Segev, E. (1978). Strategic Planning for Management Information Systems. Management Science, 24(15), 1631-1641.
12. Kamar, K., Lewaherilla, N. C., Ausat, A. M. A., Ukar, K., & Gadzali, S. S. (2022). The Influence of Information Technology and Human Resource Management Capabilities on SMEs Performance. International Journal of Artificial Intelligence Research, 6(1.2), 1.
13. Klatzky, S. R. (1970). Automation, size, and the locus of decision making : The cascade effect. The Journal of Business, 43(2), Article 2.
14. Kling, R. (2007). What Is Social Informatics and Why Does It Matter? The Information Society, 23(4), 205-220.
15. Kohli, R., & Grover, V. (2008). Business Value of IT : An Essay on Expanding Research Directions to Keep up with the Times. Journal of the Association for Information Systems, 9(1).
16. Kwon, T. H., & Zmud, R. W. (1987). Unifying the fragmented models of information systems implementation. In Critical issues in information systems research (p. 227-251).
17. Mao, H., Liu, S., Zhang, J., & Deng, Z. (2016). Information technology resource, knowledge management capability, and competitive advantage : The moderating role of resource commitment. International journal of information management, 36(6), 1062‑1074.
18. Melville, N., Kraemer, K., & Gurbaxani, V. (2004). Review : Information Technology and Organizational Performance: An Integrative Model of IT Business Value. MIS Quarterly, 28(2), 283-322.
19. Monk, E. F., & Wagner, B. J. (2013). Concepts in enterprise resource planning. Course Technology, Cengage Learning.
20. Orlikowski, W. J., & Iacono, C. S. (2001). Desperately seeking the “IT” in IT research–a call to theorizing the IT artifact. Information systems research, 12(2), Article 2.
21. Patton, M. Q. (2005). Qualitative Research. In B. S. Everitt & D. C. Howell (Éds.), Encyclopedia of Statistics in Behavioral Science (1re éd.). Wiley. https://doi.org/10.1002/0470013192.bsa514
22. Rallet, A., & Brousseau, E. (1997). Le rôle des technologies de l’information et de la communication dans les changements organisationnels. Guilhon B. et alii, éds, Economie de la connaissance et dynamique des organisations, L’Harmattan, Paris, 286-309.
23. Reinking, J. (2012). Contingency Theory in Information Systems Research. In Y. K. Dwivedi, M. R. Wade, & S. L. Schneberger (Éds.), Information Systems Theory (Vol. 28, p. 247-263). Springer New York.
24. Ross, J. W., Beath, C. M., & Goodhue, D. L. (1998). Develop long-term competitiveness through IT assets. IEEE ENG MANAGE REV, 26(2), Article 2.
25. Sartal, A., & Vázquez, X. H. (2017). Implementing information technologies and operational excellence : Planning, emergence and randomness in the survival of adaptive manufacturing systems. Journal of Manufacturing Systems, 45, 1‑16.
26. Schulze, W. S. (1992). THE TWO RESOURCE-BASED MODELS OF THE FIRM : DEFINITIONS AND IMPLICATIONS FOR RESEARCH. Academy of Management Proceedings, 1992(1), 37-41.
27. Sedera, D., Lokuge, S., Grover, V., Sarker, S., & Sarker, S. (2016). Innovating with enterprise systems and digital platforms : A contingent resource-based theory view. Information & Management, 53(3), 366‑379.
28. Stoel, M. D., & Muhanna, W. A. (2009). IT capabilities and firm performance : A contingency analysis of the role of industry and IT capability type. Information & Management, 46(3), 181-189.
29. Verner, J. M., & Abdullah, L. M. (2012). Exploratory case study research : Outsourced project failure. Information and Software Technology, 54(8), 866-886.
30. Vitale, M. R., Ives, B., & Beath, C. M. (1986). Linking Information Technology and Corporate Strategy : An Organizational View. ICIS 1986 Proceedings. 30., 30.
31. Wade & Hulland. (2004). Review : The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions for Future Research. MIS Quarterly, 28(1), Article 1.
32. Wahyoedi, S., Suherlan, S., Rijal, S., Azzaakiyyah, H. K., & Ausat, A. M. A. (2023). Implementation of Information Technology in Human Resource Management. Al-Buhuts, 19(1), 300-318.
33. Wasko, M., Teigland, R., Leidner, D., & Jarvenpaa, S. (2011). Stepping into the Internet : New Ventures in Virtual Worlds. MIS Quarterly, 35(3), 645-652. https://doi.org/10.2307/23042801
34. Weill, P., & Olson, M. H. (1989). An Assessment of the Contingency Theory of Management Information Systems. Journal of Management Information Systems, 6(1), Article 1.
35. Willcocks, L., Feeny, D., & Olson, N. (2006). Implementing Core IS Capabilities : Feeny–Willcocks IT Governance and Management Framework Revisited. European Management Journal, 24(1), 28-37.
36. Yin, R. K. (2018). Case study research and applications (Vol. 6). Sage Thousand Oaks, CA.
37. Zhu, K. (2004). The Complementarity of Information Technology Infrastructure and E-Commerce Capability : A Resource-Based Assessment of Their Business Value. Journal of Management Information Systems, 21(1), 167-202.
Published
2024-03-31
How to Cite
Alami, M. (2024). The Determinants of Success in the Implementation of Information Technology in Moroccan Companies: Exploratory Case Study. European Scientific Journal, ESJ, 20(7), 34. https://doi.org/10.19044/esj.2024.v20n7p34
Section
ESJ Social Sciences
Copyright (c) 2024 Mohamed Alami
This work is licensed under a Creative Commons Attribution 4.0 International License.
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